Company Description

Authorised Tata Commercial Dealer in Nunhai, Agra

Ashok Auto is an authorized dealer for Tata Commercial Vehicles in Nunhai, Agra. We are among the most renowned dealers and offer optimum facilities in terms of our showroom and customer support. We sell the entire range of Tata commercial vehicles. From Tata Magic to Tata Yodha and Tata Intra, you can select your preferred vehicle from our wide collection.

Our team of dedicated individuals focuses on continuously building relationships with our valued customers. We are committed to serving our customers in the best possible manner to ensure they have a hassle-free experience and complete satisfaction.

Job Description

• Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes and tools
• Support activities to improve our product’s reliability despite the market conditions
• Use established techniques for estimating and planning, resource management and quality management
• Work with your team to identify and develop preventative measures to reduce Incident/problem re-occurrence
• Manage the team in understanding and meeting Service levels
• Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time
• Work with cross-functional teams address and resolve technical and commercial warranty issues
• Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities
• Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions
• Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team

Qualifications

• 5 years experience filing warranty claims in volume brand passenger vehicle
• Preferably from AUTO ACCOUNTS BACKGROUND
• Excellent computer skills in MS Office, particularly in MS Excel and PowerPoint
• Excellent communication and decision-making skills in combination with the ability to multi task in a fast paced environment are essential
• Knowledge of and experience in dealing with vendors
• Good problem solving skills to gather and analyses information
• Good interpersonal and high organizational skills