Company Description

Authorised Tata Commercial Dealer in Ghaziabad NCR

Ashok Auto is an authorized dealer for Tata Commercial Vehicles in Ghaziabad NCR. We are among the most renowned dealers and offer optimum facilities in terms of our showroom and customer support. We sell the entire range of Tata commercial vehicles. From Tata Magic to Tata Yodha and Tata Intra, you can select your preferred vehicle from our wide collection.

Our team of dedicated individuals focuses on continuously building relationships with our valued customers. We are committed to serving our customers in the best possible manner to ensure they have a hassle-free experience and complete satisfaction.

Job Description

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Qualifications

An associate's degree in mechanics or a related field may be advantageous.
Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.